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HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-*** capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.


We are currently seeking an experienced professional to join our team.

In this role, you will:
Impact on the Business/Function

- Contributes to an environment where the wider Branch team maximises performance to achieve RBWM business objectives.
- Delivers the standards of service quality required by achieving SLAs.
- High attention to detail ensures customer transactions are processed without errors that could lead to detriment to customer or HSBC.
-Identify common frauds/ errors/ irregular transactions taking appropriate actions to resolve or refer.
Customers / Stakeholders

- Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism either in branch or on the telephone.
- Responsible for the customer journey of any service provided or product referrals where appropriate.
- Deliver new income opportunities through initiatives which support development of new and existing customer relationships.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Leadership