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MAIN ACCOUNTABILITIES /主要職責(zé) 1. Ensure customer service on site (and on-call). Provide daily on-site check, inspection and maintenance, as well as quick response for emergency services. 保證客戶(hù)現(xiàn)場(chǎng)服務(wù)，提供公司產(chǎn)品在客戶(hù)現(xiàn)場(chǎng)的安裝、檢查、維修，提供良好快速的服務(wù)響應(yīng)。 2. Analyze and manage requests and problems reported by customers, minimizing downtime and optimizing the performance of the products at customer site. 了解客戶(hù)需求，并提供分析報(bào)告，最小化客戶(hù)的停機(jī)時(shí)間并優(yōu)化產(chǎn)品性能。 3. Ensure the availability of the back-up pump and on-time return of the failed products to workshop to minimize the shortage of the back-up pump. 確保備泵的可用性以及失效產(chǎn)品的及時(shí)返修，以降低備泵的短缺。 4. Responsible for the acceptance of the repaired products in a timely manner 負(fù)責(zé)公司所售產(chǎn)品的驗(yàn)收，和返修品的驗(yàn)收。 5. Report the site issues and collect the data as required by the management team. 報(bào)告客戶(hù)現(xiàn)場(chǎng)問(wèn)題并收集所需的數(shù)據(jù)。 6. Maintain the services database and keep it up to date and accurate. 及時(shí)維護(hù)服務(wù)數(shù)據(jù)庫(kù)，并保證數(shù)據(jù)準(zhǔn)確性。 7. Ensure operation of equipment and correct setting of all parameters. 確?，F(xiàn)場(chǎng)設(shè)備正常運(yùn)行，所有參數(shù)設(shè)置正確 8. Improve and track on-site products according to technical support requirements 根據(jù)技術(shù)支持要求對(duì)現(xiàn)場(chǎng)產(chǎn)品進(jìn)行改進(jìn)及跟蹤，并及時(shí)反饋相關(guān)信息 9. As the contact window of customers, timely and effective feedback of customer needs and requirements 作為與客戶(hù)***對(duì)接窗口，及時(shí)有效反饋客戶(hù)需求和要求 10. Onsite service for the other customer if needed. 按照公司安排，對(duì)其它現(xiàn)場(chǎng)或客戶(hù)進(jìn)行短期現(xiàn)場(chǎng)支持 11. Finish projects assigned by manager or leader. 完成經(jīng)理/主管交辦的其他相關(guān)工作。 12. Be involved in and support the establishment and maintenance of Quality and EHS related system construction, and strictly implement the operation specifications required by the Quality and EHS related system. 參與、支持公司質(zhì)量及EHS相關(guān)體系建設(shè)的建立和維護(hù)，嚴(yán)格執(zhí)行質(zhì)量及EHS相關(guān)體系所要求的操作規(guī)范。 Ⅲ REQUIRED Qualification/崗位資格要求 1. Education background and working experience/教育背景與工作經(jīng)歷： College degree and above, and major in Mechanical or electrical. 大專(zhuān)及以上學(xué)歷，機(jī)械電氣相關(guān)專(zhuān)業(yè) 2. Working Skill/工作技能： Language: Oral and written English in basic level 語(yǔ)言要求：基礎(chǔ)的英語(yǔ)口語(yǔ)和書(shū)寫(xiě)能力, 3. Have a good self-management. 有一定的自我管理能力，愿意學(xué)習(xí)新知識(shí)。 4. Others/其它： Good communication and cooperation skill. 良好的溝通及合作能力 Can accept 7*24 Hours on call. 愿意接受7*24小時(shí)on call服務(wù)。 Pumps experience is strongly needed 與泵相關(guān)經(jīng)驗(yàn)的