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This position provides services to external customers, support account manager for sales activities, improve customer satisfaction and loyalty, and make solid contribution to company’s external business growth .
為公司外部客戶提供服務(wù)，支持客戶經(jīng)理的工作，提高客戶滿意度和忠誠(chéng)度，為公司業(yè)務(wù)增長(zhǎng)提供強(qiáng)有力的支持。
Areas of Responsibilties職責(zé)范圍:
1.Responsible for all sales support related jobs(documents, CRM system, invoice etc…).
負(fù)責(zé)所有銷售支持相關(guān)的工作（文件歸檔，CRM系統(tǒng)維護(hù)，客戶發(fā)票等）。
2.Responsible for customer planning, ordering and delivery related topics.
負(fù)責(zé)客戶訂單、計(jì)劃、發(fā)貨以及交付相關(guān)的工作。
3.Responsible for the entire complaint handling process (end to end)，drive problem solving and ensure customers receive reasonable feedback and results timely.
負(fù)責(zé)客戶投訴相關(guān)包括端到端，外部和內(nèi)部全流程處理，推動(dòng)問題的解決，確保客戶及時(shí)得到合理反饋和結(jié)果。
4.Collect information regarding customer consulatiion, complaints, and feedback, prepare data and report, and feedback to relevant departments to help optimizing products and services, to improve customer satisfaction.
整理客戶咨詢、投訴及反饋的內(nèi)容，形成數(shù)據(jù)及報(bào)告，反饋給相關(guān)部門，助力產(chǎn)品優(yōu)化和服務(wù)改進(jìn)，提升客戶滿意度。
5.Support customer satisfaction survey, product promotion activities, e.g. industrial exehibitions.
協(xié)助完成客戶滿意度調(diào)查，產(chǎn)品推廣等活動(dòng)，如：行業(yè)展會(huì)。
Dimension of Function/Volume職能維度:
Customer service is direct report to head of Sales in China.
客戶服務(wù)直接匯報(bào)給電源和真空部件中國(guó)區(qū)銷售負(fù)責(zé)人。
Contacts
(internal/external聯(lián)絡(luò)（內(nèi)/外部）): Logistic, planning, BA, R